Terms of Service

Term of Service and Acceptable Use Policy

Thank your for choosing us!

Welcome to our Terms of Service agreement! This document exists to protect both you and us. By using our services, you agree to our Terms of Service agreement. We have simplified it as far as we can, please read through the entire document carefully.


Support

All our services are strictly self-managed. While we maintain the ideal working condition of our servers, we do not manage or offer support for customer's VPS. In other words, we do not assist with installing and configuring applications, troubleshooting, recovering from backups, etc. - these are the sole responsibility of the Customer. Customer certifies that he or she has the knowledge required to manage a Linux OS.


Eligibility & Registration

By registering with your information, you are guaranteeing the services offered are solely for your use and not a third party – and that all of the information is accurate. Make sure to keep all of your account information updated! We can only provide service to customers who have valid contact information on the account. We will suspend and/or terminate services to customers whose profile contains invalid (fake) information (incorrect name, address, phone number, etc.). We reserve the right to verify customer's contact information and request a clarification in case we are unable to verify this information. False identification or verification failure may cause service termination of your account without any refunds.


Backups

Our storage system is fully redundant, which means that a failure of one component has no effect on data integrity. However, we do not make backup copies of customer's data and we encourage our customers to have their own backup solution in place.


Acceptable Use Policy

As a condition of use, you promise not to use the Services for any purpose that is prohibited by these Terms of Service. You are responsible for all of your activity in connection with the Services and the activity of any sub-user that uses your access code or Account. You may use our services only as permitted by law, including applicable export and re-export control laws and regulations, including laws and regulations in both your native country and datacenter located country. We have rights to suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

We do not tolerate the following activities on our servers:

  • Adult Contents
  • Hacker Contents
  • Spamming (STRICTLY PROHIBITED)
  • Scamming Contents
  • Violation of the Copyrights, Trademarks, Patents or Trade Secrets
  • Gambling Contents
  • IP Spoofing
  • HitLeap
  • Nested Virtualization
  • CPU-intensive Mining Applications
  • VPN/Proxies/Shadowsocks for Public Usage
  • TOR Exit Nodes
  • Torrent or Peer-to-Peer Downloading or Uploading
  • Sending Outbound Attacks
  • Hacking
  • Port Scanning
  • Cryptocurrency mining
  • IRC activity (client, server, bot, etc)

Billing & Cancellation

To provide all customers with advance notice, all payment invoices are generated 14 days before payment is due, and notification sent to the e-mail address on file. Failure to pay by the due date will result in interruption of service, and eventually account termination. If you exceed 3 days past your service invoice due date and failed to make any payments, the respective service will be permanently terminated and your data will be deleted.

We are constantly changing and improving our services. We may add or remove functionalities or features, and we may suspend or stop a service altogether.

You can stop using our services at any time by requesting a cancellation in our client area. We may also stop providing services to you, or add or create new limits to our services at any time.

We provide new accounts with a 24-hours money back guarantee on all services. To request for a refund, you have to open a ticket.


Data protection

In order for us to assign an IPv4 or IPv6 address to a customer's hosting account, we must submit customer's personal information to the appropriate RIR (depending on the region). In no other case we share our customer's private information with third parties, unless we are required to do so by law. We really appreciate you reading this far.


Legal statements

We make no warranties or representations of any kind, whether expressed or implied for the service we provide. In no event we will be responsible for any direct, indirect, or any other damages or losses associated with the use of our services, including damages or losses resulting from service interruptions, data loss, or negligence. Notwithstanding the above, Customer's exclusive remedies for all damages, losses and causes of actions, shall not exceed the aggregate dollar amount which Customer paid during the term of their services.

We reserve the right to refuse service if the use of our service presents a security threat to our customers, servers, or network, at our sole discretion.

The Customer certifies that he or she is at least 18 years of age, or that their parent or legal guardian will act as the "customer" in terms of this contract.


About TOS

These Terms of Service may be changed at any time without notice.